faqs
General Questions
Yes, all our stainless steel and 925 silver pieces are water-resistant and safe to wear daily. We recommend avoiding long exposure to water for mixed metal items.
Yes, we offer a lifetime warranty on stainless steel and 925 silver pieces. Alloy/mixed metal items are excluded. Visit our Lifetime Warranty page for full details.
Stainless steel and 925 silver resist tarnishing under normal use. Mixed metal pieces may fade over time and require more care.
Shipping Questions
Yes, we ship worldwide. Delivery times vary depending on your location.
Orders are processed in 1–3 business days. Domestic shipping typically takes 3–7 business days; international orders may take 7–14 days.
You’ll receive a tracking link via email as soon as your order ships. You can also log into your account to view tracking details.
Contact Questions
You can reach us at info@dethrodesigns.com or use the contact form on our website. We aim to respond within 1–2 business days.
Currently, we offer support exclusively through email to ensure accurate and documented responses.
Email us at info@dethrodesigns.com with your order number and issue. Our team will assist you as quickly as possible.
Refund Questions
Yes, but a $7.50 USD processing fee will be deducted from your refund for returns due to customer error (wrong size, color change, etc.).
Yes, customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.
Once we receive and inspect the returned item, refunds are processed within 3–5 business days to your original payment method.
Payment Questions
We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and Google Pay.
Absolutely. All transactions are encrypted and processed securely via Shopify Payments and trusted gateways.
At the moment, we do not offer installment payments or “Buy Now, Pay Later” services, but we’re working on it.